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    Subprocessors

    Last Updated: January 11, 2019

    This website and its contents do not give any party additional rights or remedies and should not be construed as a binding agreement. The information herein is provided to illustrate SpringCM’s engagement process for subprocessors and to provide a subprocessor list.

    SpringCM Inc. uses certain subprocessors to assist it in providing the SpringCM services.

    What is a Subprocessor?

    A subprocessor is a data processor engaged by SpringCM who has access to or process data (which may contain Personal Data).

    Due Diligence and Safeguards:

    SpringCM undertakes to use a commercially reasonable selection process by which it evaluates the security, privacy and confidentiality practices of proposed subprocessors that will or may have access to or process Service Data.

    SpringCM requires its subprocessors to satisfy equivalent obligations as those required of SpringCM under applicable data protection laws and regulations, including but not limited to the following requirements:

    • Process personal data in accordance with data controller’s documented instructions
    • Implement and maintain appropriate technical and organizational measures and to protect against unauthorized access and anticipated threats or hazards to personal data.
    • Promptly notify SpringCM about any actual or potential security breach affecting personal data processed on behalf of SpringCM
    • Cooperate with SpringCM in responding to requests from data controllers, data subjects or data protection authorities, as applicable

    Subprocessors

    Service-Specific Subprocessors

    SpringCM uses certain service-specific subprocessors to provide specific functionality within the SpringCM services. The following is a list of the name(s), location(s), and activities of the service-specific subprocessors.

    Entity Name

    Purpose; applicable services

    Country Location(s)

    Akamai Technologies

    Akamai Technologies. provides content distribution, security and DNS services for web traffic transmitted to and from the Services.

    United States

    Upland Software

    Customers may use an optional feature of SpringCM to allow an email to fax.

    United States

    Accenture

    Provide implementation services, integration services, migration services, and ongoing professional services.

    United States; United Kingdom

    Acumen Solutions

    Provide implementation services, integration services, migration services, and ongoing professional services.

    United States

    Simplus

    Provide implementation services, integration services, migration services, and ongoing professional services.

    United States

    Advanced Technology Group

    Provide implementation services, integration services, migration services, and ongoing professional services.

    United States

    Morae Global Corporation

    Provide implementation services, integration services, migration services, and ongoing professional services.

    United States

    Buan Consulting

    Provide implementation services, integration services, migration services, and ongoing professional services.

    United States

    4C Consulting

    Provide implementation services, integration services, migration services, and ongoing professional services.

    United Kingdom

    Stria

    Provide implementation services, integration services, migration services, and ongoing professional services.

    United States

    Archive Systems

    Provide implementation services, integration services, migration services, and ongoing professional services.

    United States