According to Gartner, CRM continues to be the fastest-growing business software application market.

Gartner's CRM market definition includes the submarkets of customer service and support (CSS), digital commerce, marketing and sales software. Within this guide you'll learn:

  • The market forecast for CRM, worldwide, through 2021
  • Analysis of vendor applications for sales, marketing, customer service, business process and more

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Disclaimer: GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.

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