Channel Operations Specialist
NCR came to SpringCM with a non-standardized process for onboarding their global partners. Simple and complex contracts for partners were treated the same way, and with 60 new partners onboarded each year, NCR was spending too much time on smaller, non-negotiated contracts.
They also lacked a self-serve option or visibility into the contract lifecycle. The sales reps were going directly to the lawyers to create a contract for each customer at the close of a deal, whether they needed to be negotiated or not. This tied the legal department up in unnecessary administrative work and extended the sales cycle.
The standardizing of the contract process eliminated unnecessary steps for smaller partners allowed NCR to decrease their time to close by 75%.
The self-serve workflow process freed up NCR sales team so they could focus on selling. The centralized repository has given the sales and legal teams the assurance that contracts are approved, signed, and housed in one central location. Finally, the level of security that SpringCM was able to provide gave compliance and legal the confidence they needed that their documents would not be compromised.