DRG is a global information and technology services company providing high-value healthcare industry analysis and insights. DRG came to SpringCM in need of a central repository where contracts could easily be searched, as well as ability to view a complete audit history.

Company Profile




Contract Management



"Sales is notoriously the hardest group to get to adopt new technology. SpringCM has made the adoption process seamless, and Sales is happy to have more time to focus on revenue."

 Carol Barry 

VP, Customer Experience

Expanding contract visibility by bringing 10 companies onto the same platform

DRG had recently acquired 10 companies and needed a solution that would bring each of them onto the same platform, expand contract visibility and accelerate sales productivity.

DRG identified Salesforce CRM to drive sales efficiency, plus Salesforce CPQ and DocuSign, as key partners for their new process. However, Salesforce CPQ did not have a tool that could manage contract negotiations and redlines. Legal needed to be able to access contracts - including third-party contracts - without needing a Salesforce license.

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Creating a unified business process that relieves friction between Sales and Legal

SpringCM allows DRG to easily and securely search through contracts in one central repository, connecting their sales and legal departments. 

DRG was able to implement SpringCM - alongside Salesforce CRM and CPQ and DocuSign - and standardize their contract process in less than five months. With SpringCM, DRG has accelerated their sales process and eliminated friction between departments, which results in serving customers faster, delivering up to 400 contracts every month.

“SpringCM is by far the most customer-oriented company I’ve ever worked with.”

VP, Customer Experience

Read DRG's full case study


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What are your biggest contract management challenges?

In the report you'll find important takeaways and analysis.

The report also answers questions such as:

  • Is the contract approval process causing deals to stall?
  • How long is a typical negotiated cycle for the contracts your company generates?
  • How often does human error impact your contract process?

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