Community Brands provides technology to leading purpose-built organizations including associations, member-based organizations, nonprofits and schools (K-12). They use SpringCM to be sure students personal information is secure, and schools are receiving financial applications in a timely manner.

Organization Profile

CUSTOMER INDUSTRY
INDUSTRY

Nonprofit, Education

SPRINGCM ICON
SPRINGCM SOLUTION

Document Management

COMPANY SIZE

1,001-5,000

"We’re very happy with SpringCM, and we know we’re only scratching the surface when it comes to other possibilities within the platform."

 

Mike Flanagan
CEO

Automating financial aid applications while keeping sensitive information secure

The education division of Community Brands handles more than 200,000 financial aid applications a year for over 1,700 schools. These applications contain millions of pages of tax documents. They needed to ensure they could quickly and securely collect and process all of their applicants’ financial aid data. 

Additionally, customer service costs were increasing due to the volume of inquiries into the status of documents. Community Brands needed a better way to organize their student documents so they could process applications faster and more efficently.  

NAIS Students
Doc Launcher Forms

Reducing customer service costs and allowing students to receive their funding faster

SpringCM and Salesforce were the chosen platform to automate the application process. SpringCM provided a secure student-facing portal where they could directly upload their tax documents and check on the status of their application and funding. 

As a result, the frequency of customer inquiries into applications decreased enough to save over $200,000 a year in customer service costs.

“SpringCM was the perfect partner for us. We use it because we know it can handle a really high volume of documents.”

MIKE FLANAGAN
CEO

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