Life & Specialty Ventures, a division of BlueCross BlueShield, was formed to develop specialized insurance products for several partner Blue Plans. They are standardizing and scaling their business with SpringCM.

Company Profile

CUSTOMER INDUSTRY
INDUSTRY

Healthcare and Life Sciences

SPRINGCM ICON
SPRINGCM SOLUTION

Contract Management

COMPANY SIZE

10,000+

"SpringCM is configurable and nimble, which has allowed us to achieve results in a fast time frame."

LeeAnn Mitchell

Director, Dental Network Management

Expanding the network of BlueCross BlueShield Dental Providers across four states

BCBS/LSV's goal was to decrease the costs and time it took to contact, credential, and execute contracts with dental providers located in four states. They needed to automate all related processes as much as possible, make the data accessible to all LSV sites and Blue plans, and move the remote employees away from paper and faxes onto mobile devices.

In addition, they had 40-day average response time to settle medical committee issues, which needed to be reduced in order to increase customer satisfaction. 

Mobile Approvals
LSV Doctors

Lowering costs and improving efficiencies to create a competitive advantage

The integration of SpringCM and Salesforce was a winning solution for BCBS/LSV. SpringCM was able to provide a centralized repository for documents, which created greater efficiency and reduced the time to settle medical committee issues from 40 days to less than 25 days. The solution created a standardized process resulting in fewer errors with minimal upfront investment and economies of scale that keep costs very low.

“The integrated solution is seamless to our users—which is perfect for us. When people ask us, ‘How the heck did you do this so fast?’ we tell them, ‘SpringCM is our secret!’”

RICH MANKAVECH

Manager of Dental Network Cloud Administration & Operations

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What are your biggest contract management challenges?

In the report you'll find important takeaways and analysis.

The report also answers questions such as:

  • Is the contract approval process causing deals to stall?
  • How long is a typical negotiated cycle for the contracts your company generates?
  • How often does human error impact your contract process?

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