Director, Dental Network Management
BCBS/LSV's goal was to decrease the costs and time it took to contact, credential, and execute contracts with dental providers located in four states. They needed to automate all related processes as much as possible, make the data accessible to all LSV sites and Blue plans, and move the remote employees away from paper and faxes onto mobile devices.
In addition, they had 40-day average response time to settle medical committee issues, which needed to be reduced in order to increase customer satisfaction.
The integration of SpringCM and Salesforce was a winning solution for BCBS/LSV. SpringCM was able to provide a centralized repository for documents, which created greater efficiency and reduced the time to settle medical committee issues from 40 days to less than 25 days. The solution created a standardized process resulting in fewer errors with minimal upfront investment and economies of scale that keep costs very low.
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