Professional Services Solution Engineer Team Lead

Professional Services Solution Engineer Team Lead

Chicago, IL

SpringCM is the leading on-demand cloud enterprise document management and workflow provider, helping companies of all sizes automate their document processes, improve communication, and collaborate, both inside and outside their company walls. SpringCM meets the real need of businesses to manage the explosion of documents and other content types - offering an integrated solution for content capture, storage and search, with complete collaboration, workflow, and document process automation capabilities. Today, customers such as Avon Products, General Electric, and Cox Communications are utilizing SpringCM's unique solution to solve their document management and workflow needs.

Position Description

As a highly visible position, the Professional Services Solution Engineer Team Lead, leads a team of exceptional solution developers. In conjunction with a project manager and process analyst, our clients trust the lead engineer to deliver SpringCM as a fully-functional, high-value document management solution in a timely and cost effective manner. The candidate should be someone with significant experience in document and business process management, strong background implementation methodology, possesses good technical skills and exhibit extreme passion and a sense of urgency for delivering extraordinary levels of client satisfaction.

Key Responsibilities / Duties

  • Provides leadership to the staff by creating a high-performance culture, driven by the strategic objectives and goals of clients
  • Establishes and implements standards, procedures, testing protocols, quality assurance processes, and seeks ways to automate repetitive, predictable configuration processes
  • Leads a team of solution engineers
  • Provides remote (occasionally onsite) technical consulting with the company’s products and solutions to ensure customers are able to successfully deploy into production, to include planning, design, development, integration, testing and documentation of document-centric business process management technology implementations. Customer success and satisfaction will be a key measure of success
  • Assists customers and partners with delivery of pre-sales or proof-of-concept projects
  • Communicates and collaborates with customers and partners to understand their business needs and provides tailored solutions to meet their specific requirements
  • Produces regular and detailed progress reports to Director of Professional Services, including information which may impact target achievements or service delivery
  • Configures and develops custom code using .NET, C#, SQL technologies that allows the product to meet the business needs of the customer
  • Maintains ongoing documentation of consulting activities and delivers complete and comprehensive end-of-engagement reporting
  • Conducts independent technical research in order to find solutions to meet customer requirements
  • Contributes to a library of internal and customer-facing technical content
  • Provides training and mentoring as required
  • Interfaces with customers and partners on general and specific issues and involving other experts as necessary

    • Required Background

    • 7+ years software development and design experience
    • 3+ years software consulting experience
    • 2+ years project management experience
    • Proficiency in a variety of programming languages required, including .NET, C#, HTML, javascript, SQL Server and Web service development and integration
    • In depth understanding of document/content management and/or workflow systems and their application to business process improvement
    • Experience implementing workflow/BPM software (e.g. Lombardi, K2, Skelta) a big plus
    • Proficient at deploying and customizing ECM software (e.g. Documentum, FileNet, MS SharePoint) a significant advantage
    • Experience configuring and extending IDC technologies (e.g. Brainware, DataCap) an important qualification
    • Experience connecting to .NET Web services from Java is a plus
    • Ability to develop and deploy SharePoint web parts
    • Knowledge of SSP/LDAP is an advantage
    • Demonstrated ability to develop and deploy software solutions that meet customer requirements
    • Ability to write professional and technical reports and procedures
    • Ability to make formal and informal presentations to technical and non-technical staff
    • Ability to prioritize work assignments and shift work efforts based on the needs of the department or business goals
    • Strong verbal, written and interpersonal communication skills and the ability to communicate effectively with individuals at all levels of the organization
    • Must be able to work independently or as a part of a team and be self-motivated
    • Ability to work non-standard business hours to accommodate business needs
    • Must be willing to travel occasionally
    • Must demonstrate a high degree of personal and professional integrity
    • Bachelor’s degree in Computer Science or related field highly preferred

        • Additional:
      • Must be based in Chicago (sorry, no relocation assistance)
      • Unable to provide sponsorship at this time


          • What’s in it for you?
        • Competitive salary and benefits
        • Generous stock option grant
        • Join the leading SaaS-based document management and workflow software provider
        • Play a central role in the service organization and product management
        • Build a professional services team from the ground up

        • Work with a fiercely customer-driven organization
        • Unlimited growth potential and ability to contribute


            • Salary: Commensurate with experience.