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Dynamic Case Management

Dynamic Case Management Organizes People, Content and Tasks to Maximize Productivity

Dynamic case management makes it easy to organize people, content, and tasks and make knowledge workers and service requests more productive. SpringCM’s dynamic case management capabilities gives you a single, tailored view to get case work done.  

With a simple but powerful checklist model, you can quickly see what needs to happen, who’s doing it, and when it’s happening.  Service requestors such as customers and case participants in other departments — or even outside the company —can have their own secure views, so they know what they to need to do to keep the process moving.  And cases get completed faster, more reliably.

  • Eliminate overly complex process models and spreadsheet tracking nightmares with a simple checklist approach to case management
  • Enhance quality of service and compliance with standard checklists so knowledge workers can make decisions within guidelines
  • Easily add tasks, update statuses, add documents to tasks, and assign tasks to colleagues and customers with drag-and-drop
  • See at a glance if a case is on track with a color-coded status bar
  • Get the right information where you work with dashboard widgets and reporting
  • Define new case models in minutes without help from expensive consultants

Dynamic Case Management Means Less Time Searching for Documents

With SpringCM’s dynamic case management, you can capture content right into the case. That means knowledge workers can spend less time looking for forms and supporting documents, and more time making decisions.  No lost emails or faxes.  No conflicting versions.

  • Eliminate time searching email and the fax machine with content assigned directly to a case or task
  • Easily capture content through powerful SpringCM capture features, including email, fax, upload, OCR and more
  • Integrate case management from other enterprise systems such as salesforce.com, SAP and SharePoint
The greatest potential for productivity improvements involves bringing more structured knowledge to workplaces and processes where the free approach has dominated.

Thomas H. Davenport, McKinsey