Correspondence Management

Effective Correspondence Management 

Correspondence management is critical to agency operations. Communications must be managed and preserved in accordance with the Federal Records Act and meet specific agency and departmental requirements. 

Improve Processes, Meet Requirements

The SpringCM correspondence management solution allows government to efficiently dispatch, receive, file, store and retrieve communication records.  With the SpringCM secure cloud correspondence management solution you can:

• streamline and accelerate the full range of correspondence management processes
• manage access to communications records via integration with organization security framesworks
• minimize budget impact since there are no upfront costs or time needed to acquire hardware or software
• realize immediate benefits thanks to its short implementation time of just days or weeks
• comply with legal requirements for communication records management
• gain rapid ROI via reduced operating costs and staff/contractor expenses

Powerful Capabilities for a Secure Solution

SpringCM’s correspondence management solution is straightforward, flexible, affordable to implement and designed to integrate with other enterprise systems.

• Submit and receive correspondence in any format (html, .xml, .pdf, .doc, .xls, .tiff, etc.), from any system or device, including email, web pages, fax, scan from paper, and mobile devices
• Control correspondence versions, log and track each new or revised version of any communication record 
• Extract data, write to other systems or databases and create additional meta data when needed using intelligent document analysis for classification, routing or filing 
• Implement process and data-driven business rules and workflow to streamline a comprehensive set of functions, including receipt, routing, queuing, review, alerts and approval
• Manage communication records electronically in compliance with Federal Records Act requirements, or integrate directly with other file and document management systems
• Integrate with enterprise security frameworks such as MS Active Directory and other LDAP or X.500 directory systems for individual and role-based access controls
• Integrate with SharePoint, Documentum, Oracle and other data, file, content and records management systems